Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
General Information
Q. What is TAANI?
A. TAANI is a leading online shopping platform in India that specializes in traditional clothing for both men and women. Shop a wide range of apparel conveniently from the comfort of your home.
Q. What is "My Account"?
A. My Account" is your personal dashboard on TAANI, where you can track active orders, view credit note details, check your order history, and update your contact information.
Registration & Account Management
Q. How do I register?
A. Click on the "Register" link at the top of the homepage. Fill in the required information, review the terms and conditions, and submit the form to complete your registration.
Q. Are there any registration fees?
A. No, registration on TAANI is absolutely free.
Q. Can I have multiple accounts?
A. No, each email address and phone number canonly be linked to one TAANI account.
Q. Can I add multiple delivery addresses?
A. Yes, you can add multiple addresses, but all items in a single order will be delivered to one address. To send products to different locations, place separate orders.
Q. How do I reset my password?
A. On the login page, enter your mobile number and click "Forgot Password." You will receive a reset link via SMS. Follow the instructions to set a new password. If you face any issues, contact customer support.
Payment & Security
Q. What payment methods are available?
A. You can pay for your order using:
> Cash on Delivery (COD)
> Credit/Debit Cards (VISA, Mastercard, Rupay)
> UPI (Google Pay, PhonePe, Paytm)
> Net Banking.
Q. Is it safe to use my card on TAANI?
A. Yes, all transactions on TAANI are secured through the Razorpay payment gateway, ensuring maximum security for customers.
Q. What is Cash on Delivery (COD)?
A. Cash on Delivery allows you to pay for your order when it is delivered to your doorstep.
Delivery & Shipping
Q. Do you deliver in my area?
A. You can check service availability at checkout by entering your address. If delivery is unavailable in your area, you will be informed before completing the order.
Q. What is the minimum order amount for delivery?
A. There is no minimum order amount. However, a nominal delivery fee applies. Orders above Rs. 1000 qualify for free delivery.
Q. How do I track my order?
A. You can track your order by contacting our customer support team.
Order Cancellation & Returns
Q. When and how can I cancel an order?
A. You can cancel an order by contacting customer support or through the "Customer Service" section on the TAANI app.
Q. What is your return policy?
A. You can return an order under the following conditions:Return within 3 days of delivery.
Q. How do I initiate a return or refund?
A. Contact customer support between 7 AM –6 PM or send an email. Our team will guide you through the process.
Customer Support
Q. How do I contact customer support?
A. Our customer support team is available 7 days a week, from 7 AM to 6 PM.
> Phone:9532501355
> Email:taanicare@gmail.com
For returns and refunds, contact: customerservicepanrangecare@gmail.com
If you have any further questions, feel free to reach out to us!
